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    New Medicine Service

    The New Medicine Service (NMS) is a free NHS service that supports you when you start a new medicine for a long-term condition. Our pharmacists will check how you are getting on with your medicine, answer any questions, and help you get the best from your treatment.

    Book Appointment
    Multiple consultations over 4 weeks
    New Medicine Service
    Free NHS service
    Personalised support from pharmacists
    Help understanding your new medicine
    Improved treatment outcomes
    Why choose this service

    Key features

    01

    Ongoing support

    Regular check-ins over four weeks to ensure your medicine is working for you.

    02

    Clear guidance

    Answers to all your questions about side effects, dosage, and interactions.

    03

    Free service

    Fully funded by the NHS with no charge to you.

    The Process

    What to expect

    When you receive a new medicine for a qualifying condition, we will invite you to join the NMS. You will have an initial consultation, followed by check-ins at two and four weeks.

    01

    Initial consultation

    We discuss your new medicine, how to take it, and what to expect.

    02

    Follow-up support

    We check in at 2 and 4 weeks to see how you are getting on and address any concerns.

    Ready to book your new medicine service?

    Pick a time that works for you, it takes under 2 minutes.

    Qualified pharmacistsClear next stepsConvenient times
    What's included

    Everything in your appointment

    Initial consultation

    In-depth discussion about your new medicine and how to use it effectively.

    Two-week check-in

    Follow-up to discuss any issues or side effects you may have experienced.

    Four-week review

    Final consultation to ensure your medicine is working well for you.

    Is this right for you?

    Who this service is for

    The NMS is available to patients starting a new medicine for certain long-term conditions including asthma, COPD, diabetes, high blood pressure, and anticoagulant therapy.

    Cardiovascular conditions

    Patients starting blood pressure or antiplatelet medications.

    Respiratory conditions

    Those newly prescribed inhalers for asthma or COPD.

    Diabetes patients

    People starting diabetes medication for the first time.